{"id":1601,"date":"2015-07-15T17:00:39","date_gmt":"2015-07-15T17:00:39","guid":{"rendered":"https:\/\/plugpower.local\/?p=1601"},"modified":"2015-07-15T17:00:39","modified_gmt":"2015-07-15T17:00:39","slug":"plug-power-gencare-fleet-operation-center-offers-data-rich-gencare-service-to-ensure-customer-uptime","status":"publish","type":"post","link":"https:\/\/www.plugpower.com\/blog\/plug-power-gencare-fleet-operation-center-offers-data-rich-gencare-service-to-ensure-customer-uptime\/","title":{"rendered":"Plug Power GenCare Fleet Operation Center Offers Data-Rich GenCare Service to Ensure Customer Uptime"},"content":{"rendered":"
<\/a>One of the most understated parts of\u00a0Plug Power’s\u00a0complete GenKey <\/a>hydrogen and fuel cell solution is GenCare<\/a>, our 24\/7 customer service organization. Plug Power launched GenCare as a service platform offered to hydrogen and fuel cell customers in 2014 as part of GenKey. GenCare has proven very successful and popular with customers. What\u2019s often missed, however, is how well integrated the service is with product quality and innovative maintenance features to ensure customers enjoy continued product uptime and all of the productivity that brings with it.<\/p>\n There are four primary product\u00a0and innovation drivers that enable high quality and contribute to making GenCare so popular:<\/p>\n